Shipping policy

DELIVERY, SHIPPING & CONSUMER RIGHTS POLICY

We deliver via WARDAH delivery service or selected courier companies based on the selected delivery date and time slot.

All delivery charges are included in the final order summary before payment confirmation.

We reserve the right, at our absolute discretion, to use a different delivery method without prior notification where necessary to ensure successful delivery.

DELIVERY DELAYS

Although our team will always try our best to ensure punctual delivery, WARDAH cannot be held responsible for delays caused by circumstances beyond our control, including but not limited to:

  • Adverse weather conditions
  • Courier or delivery partner disruptions
  • Emergency situations
  • Force majeure events
  • High seasonal demand and peak occasions
  • Incorrect or incomplete delivery information provided by the customer

In such cases, the customer will be notified as soon as possible and an alternative delivery arrangement may be offered where possible.

FAILED DELIVERY ATTEMPTS

If delivery cannot be completed due to:

  • Incorrect delivery address
  • Missing or incomplete recipient information
  • No response from the customer or recipient
  • Refusal to accept the order

The order may be rescheduled, and additional redelivery charges may apply if necessary.

We do not guarantee that all delivery instructions will always be followed, although every effort will be made to accommodate them.

We do not always obtain proof of delivery.

NON-DELIVERY

In the event of non-delivery, customers must contact Customer Support at hello@wardahapp.com within 7 days of the scheduled delivery date in order to claim a refund or replacement.

Failure to do so may result in the lapse of refund eligibility.

We reserve the right, at our absolute discretion, to cancel your order if courier service availability in your area is considered too unreliable.

CONSUMER RIGHTS

Customers are entitled to:

    • Receive clear pricing before payment
    • Be informed of delivery fees before checkout
    • Receive products as described
    • Submit complaints regarding damaged, delayed, or incorrect orders
    • Request refunds where applicable under the cancellation and refund policy
    • Contact customer service for complaint resolution and support