Refund policy

RETURNS AND REFUNDS

We aim to deliver fresh flowers in excellent condition and on time.

FRESHNESS

Our flowers are occasionally sent in bud form so they last longer for the recipient.

If you receive flowers that do not appear fresh, please contact Customer Support at hello@wardahapp.com within 72 hours of receipt and provide a photo.

If, at our sole discretion, the flowers do not meet our freshness standards, we will offer either:

• A free replacement
• A full refund

DAMAGE

If flowers are damaged during transit to an unacceptable level, please contact us within 72 hours of receipt and provide a photo.

We may offer:

• A free replacement on the next available delivery date
• A full refund

REFUND PROCESSING

If a refund is approved, refunds will be processed through the original payment method only within 3 business days.

Please note banks may require an additional 3–15 business days for the amount to reflect on your card.

RETURNS

Due to the perishable nature of flowers, returns are not accepted.

Refunds or replacements are only provided where flowers are delivered in unacceptable condition, damaged, incorrect, or not delivered.

FLOWER AVAILABILITY AND SUBSTITUTION

All floral products are subject to availability.

In the event of supply difficulties or where flowers received from growers do not meet our quality standards, we reserve the right to substitute products with an alternative of similar style and equal or greater value and quality.