Privacy policy

Privacy Policy and Consumer Data Protection

1. Collection of Personal Data

We collect only the necessary information required to complete orders and operate our services, including:

  • Full name

  • Mobile number

  • Email address

  • Delivery address

  • Order and payment details

We do not collect unnecessary personal information without customer consent.

2. Use of Personal Data

Customer data is used only for the following purposes:

  • Processing and delivering orders

  • Customer communication

  • After-sales service

  • Improving customer experience

  • Compliance with legal and regulatory requirements

3. Data Protection

WARDAH is committed to protecting customer data and does not sell, rent, or share personal information with third parties for marketing purposes without explicit customer consent.

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or misuse.

4. Sharing of Data

Customer data may only be shared with:

  • Shipping and delivery service providers

  • Payment service providers

  • Government authorities when legally required

Only the minimum necessary information will be shared.

5. Customer Rights

Customers have the right to:

  • Know what personal data is being collected

  • Request correction of inaccurate data

  • Request deletion of personal data where legally applicable

  • Object to the use of data for purposes beyond the primary service requirements

6. Contact Information

For any privacy-related inquiries or requests regarding personal data, customers may contact us at:

Email:
hello@wardahapp.com

7. Account Deletion Request

Customers have the right to request permanent deletion of their account and associated personal data.

To request account deletion, customers may visit the dedicated page below:

Delete My Account

Upon receiving the request, WARDAH will verify the customer’s identity before processing the deletion request to protect account security and prevent unauthorized access.

Please note:

  • Account deletion is permanent and cannot be undone

  • Previous order records may be retained where required by law, accounting obligations, fraud prevention, or regulatory compliance

  • Marketing communications and account access will be terminated after deletion is completed

Deletion requests will be processed within the legally applicable period under Saudi regulations.