TERMS OF SERVICE

By placing an order on this website, you are agreeing to the following terms and conditions:

ORDERS AND CANCELLATIONS

1. Order Acceptance Policy All order requests received are subject to acceptance by Wardah Limited ("Wardah"), and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

2. Timing of your order، As a part of the checkout process you will be able to select the delivery date and time for your order delivery.

3. Cancellation policy One-off orders can be cancelled by 11pm the day before the intended delivery date and a full refund will be issued. The easiest way to cancel your order is via the "My Profile" area of the Wardah App. You can also cancel by contacting Customer Support at hello@wardahksa.com. At peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 5 days notice for any changes to be made.

PAYMENTS

1. We accept mada, Visa and MasterCard credit and debit cards. In order to offer the best security, all our payments are processed securely by Payfort.

2. We never store or have access to your credit or debit card details.

PRICES

DELIVERY POLICY

1. We deliver via selected courier companies based on the date, and time slot selected

2. All delivery charges are included in the price of any order

3. In the event of a delay, we are unable to offer a refund or to resend your delivery

4. We do not obtain proof of delivery

5. We cannot guarantee that delivery instructions will be followed

6. Although our team will always try our best to ensure punctual delivery for our customers, Wardah cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the delivery service that we use or anything else outside of Wardah’s control

7. In the event of a non-delivery, please contact Wardah Customer support at hello@wardahksa.com It is the customer's responsibility to contact us within 7 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund

8. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.

9. We reserve the right, at our absolute discretion, to cancel your order if it becomes apparent to us that the courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can't, we won't risk disappointing you

RETURNS AND REFUNDS

1. We aim to deliver fresh flowers, in great condition, on time

2. Our flowers are occasionally sent out in bud form meaning they will last longer with the recipient. If you receive flowers that do not seem fresh, please contact Customer Support at hello@Wardahksa.com to let us know. If, at our sole discretion, the flowers do not meet our high freshness standards, we will give you the choice of a free replacement, or a refund. Please note that you will need to email us a photo of the un-fresh flowers within 72 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-15 days to refund the amount to your card.

3. Damage: While our flowers are delivered carefully to ensure they arrive as fresh and beautiful as when they left us, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers in question within 72 hours of receipt of the flowers in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

4. Non Delivery While we do everything we can to make sure our flowers are delivered on time, sometimes mistakes do happen and deliveries don't turn up. If we fail to deliver your order (i.e. if your flowers have not arrived within the same day of their intended delivery date) we will send you a free replacement on our next available delivery date, or a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount on your card.

5. Returns Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.

6. Flower availability and substitution All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

OFFERS AND PROMOTION CODES

1. At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.

2. In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.

3. As our special offers are contingent on availability, we may change the terms of special offers and promotional codes, or withdraw them altogether, at any time, and without prior notice.

4. We also reserve the right, at our absolute discretion, to offer different personalized special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.

5. Discounts cannot be used in conjunction with any other offers.

6. Unless otherwise stated, we only allow one promotion code to be used per order.

7. Discounts and voucher codes cannot be redeemed against courier delivery charges, percentage discount vouchers are applied only to the bouquet cost unless otherwise stated.

CIRCUMSTANCES BEYOND OUR CONTROL

1. Adverse weather conditions During adverse weather conditions (including but not limited to heavy rain, flooding or high winds), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.

2. Force Majeure Wardah shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Wardah's reasonable control.

OUR LIABILITY

1. Whilst we agree to use all reasonable endeavours to ensure that the Wardah service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any interruption of the Wardah service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Wardah service impossible or impractical

2. Our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall in no circumstances exceed the price paid to us for the order in question (defined as an individual delivery within a particular week)

3. Subject to clauses above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Wardah service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the products supplied

CUSTOMER AND RECIPIENT PERSONAL INFORMATION

1. To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.

2. Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.

3. During the checkout process, we ask for the following personal information:

   1. Customer's email address: We use this information to provide a better customer experience by sending order confirmations, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.

   2. Customer's full name and address We use this information for credit and debit card validation.

   3. Customer's telephone number We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.

   4. Recipient's full name and address We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate. We will also use the recipient's name and address for marketing communications from time to time.

4. Missing or incomplete recipient’s information may lead to delivery delay or cancellation.

GENERAL

1. We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Wardah’s app & service from time to time. We will post any changes on the Wardah’s app and site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Wardah’s service or app. Changes will be effective six (6) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new Terms and Conditions

2. Additionally, we reserve the right to suspend, restrict or terminate access to the Wardah app and/or the Wardah services for any reason at any time

3. These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Wardah app, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect

4. A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions

5. In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof

6. These Terms and Conditions shall be governed by and construed in accordance with Saudi Law and the parties agree to submit to the exclusive jurisdiction of the Saudi courts.

7. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

8. Saudi Arabia is our country of domicile.

9. Website  will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Saudi Arabia.
10. We accept payments online using Visa and MasterCard credit/debit   card in SAR.
11. Refunds will be done only through the Original Mode of Payment.
12. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Saudi Arabia.

REGISTERED OFFICE

Wardah for Information Technology Limited

Privacy Policy This privacy policy sets out how Wardah Limited uses and protects any information that you give Wardah Limited when you use this app. Ward Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Ward Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

1. WHAT WE COLLECT

We may collect the following information: a) Name, b) Contact information including email address, c) Demographic information such as location, preferences and interests, Other information relevant to customer surveys and/or offers

2. WHAT WE DO WITH THE INFORMATION WE GATHER

3. SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online 

4. LINKS TO OTHER WEBSITES

Our app and website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question

5. CONTROLLING YOUR PERSONAL INFORMATION